Terms of service

Last Updated: 8 October 2026

These Terms of Service (“Terms”) govern your use of ecomoradigital.co.uk and any purchases made from ECOMORA DIGITAL LTD, trading as Ecomora Digital (“we”, “us”, or “our”).

By accessing our website, placing an order, or using our services, you agree to these Terms. Nothing in these Terms is intended to exclude or restrict any rights that cannot legally be excluded under applicable consumer law.

1. About Us

This website is operated by:

ECOMORA DIGITAL LTD
128 City Road
London, EC1V 2NX
United Kingdom

Company Number: 17506195
Email: support@ecomoradigital.co.uk
Website: ecomoradigital.co.uk

We sell physical consumer products as well as digital products, which may include downloadable files, templates, guides, artwork, and other digital content.

2. Use of Our Website

You may use our website only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful activities.
Attempt to interfere with the security or proper operation of our website.
Introduce viruses, malicious code, or other harmful technology.
Attempt to gain unauthorised access to our systems or accounts.
Use our content in a way that infringes our or another party's intellectual property rights.
Submit false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, or systems.

3. Products and Services

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen, and minor differences may occur between product images and the product received.

Product availability is subject to change. We may update, discontinue, or limit products where reasonably necessary.

4. Physical Products and Fulfilment

Certain physical products are supplied and fulfilled through third-party suppliers and fulfilment partners, including CJdropshipping.

Where available, products may be dispatched from UK-based warehouses. The actual fulfilment location may depend on the product, stock availability, and delivery destination.

Further information regarding processing, delivery, and tracking is available in our Shipping Policy.

5. Digital Products

We may sell digital products such as templates, downloadable files, guides, digital artwork, and other digital content.

Digital products are delivered electronically and do not require physical shipping.

Unless otherwise stated, purchasing a digital product grants you a limited right to use that product for the purposes specified on the relevant product page or accompanying licence.

You must not reproduce, resell, redistribute, share, sublicense, or commercially exploit our digital products unless the applicable product licence expressly permits you to do so.

6. Orders

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

After placing an order, you may receive an order confirmation. We reserve the right to reject or cancel an order where reasonably necessary, including where:

A product is unavailable.
Pricing or product information contains an obvious error.
Payment cannot be authorised or verified.
We reasonably suspect fraud or unauthorised activity.
We cannot fulfil the order due to circumstances outside our reasonable control.

If we cancel an order after receiving payment, we will provide an appropriate refund where required.

7. Prices and Payment

Prices are displayed on our website in the currency shown at the time of purchase.

Applicable delivery charges, taxes, or other charges will be displayed or calculated where appropriate during checkout.

Payments may be processed by third-party payment providers. Your use of a particular payment method may also be subject to the payment provider's applicable terms and privacy practices.

We reserve the right to change product prices at any time. Price changes will not normally affect orders already accepted by us.

8. Shipping and Delivery

Estimated processing and delivery times are provided in our Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise. Delays may occur due to couriers, fulfilment providers, weather, public holidays, stock availability, or other circumstances outside our reasonable control.

Nothing in this section affects any delivery rights available to you under applicable consumer law.

9. Returns, Refunds and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Return and Refund Policy and applicable consumer law.

For eligible physical purchases, customers may have statutory cancellation rights.

Different rules may apply to digital content. Where permitted by law, a customer's right to cancel digital content may end once supply or downloading begins after any required consent and acknowledgement has been provided.

Nothing in these Terms limits your statutory rights relating to faulty, damaged, misdescribed, or otherwise non-conforming goods or digital content.

10. Intellectual Property

Unless otherwise stated, the content available through our website, including our branding, logos, graphics, text, designs, digital products, and other original materials, is owned by or licensed to ECOMORA DIGITAL LTD and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, license, or commercially exploit protected content without permission, except where expressly permitted by us or by applicable law.

Third-party trademarks, product names, images, or other materials remain the property of their respective owners.

11. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts, or special offers.

Promotions may:

Be available for a limited period.
Apply only to selected products.
Have minimum purchase requirements.
Be limited to one use per customer.
Be subject to additional terms.

Unless otherwise stated, promotional offers cannot be exchanged for cash.

We may withdraw or amend promotions where reasonably necessary, provided this does not unlawfully affect orders already accepted.

12. Accuracy of Information

We make reasonable efforts to maintain accurate information on our website.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other matters.

Where permitted by law, we may correct genuine errors and update information when necessary.

13. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including payment processors, fulfilment providers, delivery companies, and technology platforms.

We are not responsible for independent third-party websites or services that are outside our reasonable control.

Use of third-party services may also be subject to their own terms and privacy policies.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection law.

To the extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses caused by circumstances outside our reasonable control.

If you are purchasing as a consumer, nothing in these Terms affects your statutory consumer rights.

15. Privacy

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains the types of information we may collect, why we process it, how it may be shared, and the rights available to individuals under applicable data protection laws.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, website, or applicable legal requirements.

Any updated Terms will apply from the date they are published, subject to applicable law.

The Last Updated date at the top of this page indicates when these Terms were most recently revised.

17. Governing Law

These Terms are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that may apply based on your place of residence.

Nothing in these Terms prevents a consumer from relying on mandatory rights or protections available under applicable law.