Refund policy

At Ecomora Digital, we want our customers to have a clear and fair shopping experience. This Return and Refund Policy applies to physical and digital products purchased through our website and does not limit any rights you may have under applicable consumer law.

Physical Products

Returns

You may request a return within 14 days of receiving your order, subject to any applicable statutory rights.

To be eligible for a return, the item should generally be:

Unused and in its original condition.
Returned with its original packaging where reasonably possible.
Accompanied by proof of purchase or your order number.

Please contact support@ecomoradigital.co.uk before returning any product. We will provide the appropriate return instructions and, where applicable, the return address.

Do not send returns to our registered office unless we specifically instruct you to do so. Our products may be fulfilled by third-party fulfilment partners, including CJdropshipping, and the appropriate return location may vary.

Change-of-Mind Returns

Where applicable, customers may cancel or return eligible purchases within the relevant statutory cancellation period.

Unless otherwise required by law or stated by us, customers may be responsible for the direct cost of returning an unwanted item.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@ecomoradigital.co.uk as soon as possible.

Please provide your order number, a description of the issue, and photographs or other relevant evidence where appropriate.

After reviewing the issue, we may provide a replacement, refund, or another appropriate remedy in accordance with applicable consumer law.

Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including:

Personalised or custom-made products.
Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Products that cannot reasonably be returned due to their nature.
Digital products in circumstances where the applicable right to cancel has been lost.

This does not affect your rights where an item is faulty, damaged, misdescribed, or where applicable law provides otherwise.

Digital Products

Our digital products may include downloadable files, templates, guides, digital artwork, or other electronically supplied content.

Due to the nature of digital products, cancellation or refunds may not be available once downloading, accessing, or supply of the digital content has begun, where you have provided any consent and acknowledgement required by applicable law for immediate digital delivery.

If a digital product is defective, corrupted, materially different from its description, or cannot be accessed due to an issue attributable to us, please contact support@ecomoradigital.co.uk so we can investigate and provide an appropriate remedy.

Your statutory rights in relation to digital content are not affected.

Refunds

Once an eligible return or refund request has been reviewed and approved, the refund will normally be issued to the original payment method.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original or return shipping charges will be handled in accordance with applicable law and the circumstances of the return.

Exchanges

Where appropriate and stock is available, we may offer a replacement or exchange for eligible products. Please contact us before returning an item so we can provide the correct instructions.

Order Cancellations

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at support@ecomoradigital.co.uk.

We will try to process the cancellation before fulfilment, but we cannot guarantee that an order can be stopped once processing or dispatch has begun. This does not affect any cancellation rights you may have under applicable consumer law.