FAQ

Choose the product you would like to purchase, add it to your cart and proceed to checkout. Enter your delivery and payment information and complete your order. You will receive an order confirmation after your order has been successfully placed.

Available payment methods are displayed at checkout. Payment options may vary depending on your location and the payment services currently available through our store.

If you need to change or cancel an order, please contact us as soon as possible at support@ecomoradigital.co.uk. We will try to assist before fulfilment begins, but changes or cancellations cannot be guaranteed once an order has been processed or dispatched. Your applicable consumer rights are not affected.

Please contact us immediately if you entered an incorrect delivery address. We will try to update it before dispatch, but we cannot guarantee address changes once fulfilment or shipping has begun.

We work with third-party suppliers and fulfilment partners, including CJdropshipping. Where available, physical products may be dispatched from UK-based warehouses. The fulfilment location may vary depending on the product, stock availability and delivery destination.

Orders are typically processed within 1–3 business days. For products dispatched from a UK warehouse to a UK address, estimated delivery is generally 3–7 business days after dispatch. Delivery times are estimates and may be affected by courier delays, public holidays, weather, high order volumes or circumstances outside our reasonable control.

Where tracking is available, tracking information will be provided after your order has been dispatched. Please allow some time for the carrier's tracking system to update after receiving your tracking details.

If you order multiple products, they may occasionally be fulfilled from different locations or dispatched separately. This means you may receive more than one package or tracking number for the same order.

You may request a return within 14 days of receiving your order, subject to our Return and Refund Policy and applicable consumer rights. Please contact us before returning an item so that we can provide the correct return instructions and, where applicable, the appropriate return address.

Please do not send products directly to our registered office. Because our products may be fulfilled by third-party fulfilment partners, return locations can vary. Contact support@ecomoradigital.co.uk first for the appropriate return instructions.

Please contact us as soon as possible and provide your order number, details of the problem and photographs where appropriate. We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy and your applicable consumer rights.

Once an eligible refund has been approved, it will normally be issued to your original payment method. The time it takes to appear in your account may depend on your bank, card issuer or payment provider.

Digital products do not require physical shipping. They are supplied electronically, and relevant download or access instructions will be provided with the product or following successful payment.

Due to the nature of digital content, cancellation or refunds may not be available once downloading, accessing or supply of the digital content has begun, where applicable legal requirements for immediate digital delivery have been met. If a digital product is defective, corrupted, materially different from its description or cannot be accessed due to an issue attributable to us, please contact our support team. Your applicable statutory rights are not affected.

Unless expressly permitted by the licence or product description, digital products must not be copied, redistributed, shared, sublicensed or resold. Please check the relevant product page for any specific usage or licensing terms.

Customer Support: support@ecomoradigital.co.uk

General Enquiries: info@ecomoradigital.co.uk

Billing Enquiries: billing@ecomoradigital.co.uk

Business & Partnerships: partnerships@ecomoradigital.co.uk

Ecomora Digital is operated by ECOMORA DIGITAL LTD, a private limited company registered in England and Wales.

Company Number: 17506195
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom