Privacy policy

Last Updated: 8 October 2026

At ECOMORA DIGITAL LTD, trading as Ecomora Digital (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit ecomoradigital.co.uk, purchase our physical or digital products, contact us, or otherwise interact with our services.

Information We Collect

When you use our website or services, we may collect personal information including:

  • Your name
  • Email address
  • Telephone number
  • Billing and shipping address
  • Order and transaction information
  • Products purchased, viewed, or added to your cart
  • Customer service communications
  • Marketing and communication preferences
  • IP address
  • Browser and device information
  • Website usage and interaction data
  • Other information you voluntarily provide to us

Payment information may be processed directly by our payment service providers. We do not necessarily receive or store your complete credit or debit card details.

How We Use Your Information

We may use your personal information to:

  • Process and manage your orders.
  • Arrange fulfilment, shipping, and delivery.
  • Deliver digital products and downloads.
  • Process returns, refunds, and cancellations.
  • Communicate with you regarding your purchases.
  • Respond to customer service enquiries.
  • Detect and prevent fraud, misuse, and security incidents.
  • Operate, maintain, and improve our website and services.
  • Maintain appropriate business and transaction records.
  • Comply with legal, tax, accounting, and regulatory requirements.
  • Send marketing communications where permitted by law and according to your preferences.

Legal Basis for Processing

Where UK data protection law applies, we process personal information using an appropriate legal basis, which may include:

Contract: Where processing is necessary to fulfil an order or provide products or services you have requested.

Legal Obligation: Where we are required to process or retain information to comply with applicable laws.

Legitimate Interests: Where processing is reasonably necessary for our legitimate business interests, provided those interests do not override your applicable rights.

Consent: Where we ask for your permission to process information, including for certain marketing or cookie-related activities.

Where we rely on your consent, you may withdraw it at any time.

Shopify

Our online store is hosted and operated using Shopify.

When you visit our website, place an order, or otherwise interact with our online store, Shopify may process personal information as part of providing its e-commerce services.

Shopify may process your information in accordance with its own privacy practices and applicable data protection requirements.

Fulfilment and Delivery Partners

We use third-party suppliers and fulfilment providers, including CJdropshipping, to fulfil and deliver certain physical products.

Where necessary to complete your order, we may provide relevant information such as your name, shipping address, telephone number, email address, and order details to fulfilment and delivery providers.

We only share information reasonably necessary to process, fulfil, and deliver your order.

Other Service Providers

We may also share relevant personal information with trusted third parties that help us operate our business, including:

  • Payment processors and financial service providers
  • Shipping and courier companies
  • Website and e-commerce service providers
  • Hosting and email providers
  • Analytics and advertising providers
  • Fraud prevention and security providers
  • Customer service providers
  • Professional advisers
  • Government, regulatory, or law enforcement authorities where legally required

We do not sell your personal information simply for monetary payment.

International Data Transfers

Some of our suppliers, fulfilment partners, technology providers, or other service providers may operate outside the United Kingdom.

As a result, personal information may be processed in countries outside the UK.

Where required by applicable UK data protection law, appropriate safeguards or other lawful mechanisms will be used for international transfers of personal information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Operate essential website functions.
  • Remember your preferences.
  • Maintain your shopping cart and checkout experience.
  • Understand how visitors use our website.
  • Improve website performance and functionality.
  • Measure marketing effectiveness.
  • Provide advertising or personalised content where applicable.

Where required by law, non-essential cookies will be used according to your consent and cookie preferences.

You may also be able to manage certain cookies through your browser settings.

Marketing Communications

Where permitted by law, we may send you emails or other communications about products, offers, promotions, or other relevant information.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.

Unsubscribing from marketing communications will not prevent us from sending essential transactional or service communications relating to your orders, payments, account, or customer support requests.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

We may retain certain information for longer periods where necessary to:

  • Maintain transaction and accounting records.
  • Meet legal, tax, or regulatory requirements.
  • Resolve disputes.
  • Prevent fraud or abuse.
  • Establish, exercise, or defend legal claims.

Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We use reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information in certain circumstances.
  • Request restriction of certain processing.
  • Object to certain processing.
  • Request transfer of your information where applicable.
  • Withdraw consent where processing is based on consent.
  • Make a complaint to an applicable data protection supervisory authority.

Certain rights may be subject to legal conditions, limitations, or exemptions.

To make a privacy-related request, please contact us at support@ecomoradigital.co.uk.

We may need to verify your identity before processing certain requests.

Children's Privacy

Our products and services are not intended to knowingly collect personal information from children where parental or guardian consent would be required under applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at support@ecomoradigital.co.uk.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements, or privacy practices.

When changes are made, we may update the “Last Updated” date displayed at the top of this Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

ECOMORA DIGITAL LTD
128 City Road
London, EC1V 2NX
United Kingdom

Email: support@ecomoradigital.co.uk
Website: ecomoradigital.co.uk
Company Number: 17506195