Shipping policy

Thank you for shopping with Ecomora Digital. This Shipping Policy explains how physical orders placed through our website are processed, fulfilled, and delivered.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day. Processing times may occasionally be longer during holidays, promotional periods, or periods of high order volume.

Shipping & Fulfilment

Our physical products are fulfilled through third-party fulfilment partners, including CJdropshipping.

Where available, products are dispatched from UK-based warehouses for delivery within the United Kingdom. The fulfilment location may vary depending on the product, stock availability, and delivery destination.

Estimated Delivery Time

For products dispatched from a UK warehouse to a UK address, estimated delivery is generally 3–7 business days after dispatch.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, public holidays, severe weather, high order volumes, or circumstances outside our reasonable control.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your order. Charges may vary depending on the product, delivery location, and fulfilment method.

Order Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your tracking number.

Multiple Shipments

If your order contains multiple items, they may occasionally be shipped separately due to stock availability or different fulfilment locations. You may therefore receive more than one package or tracking number for the same order.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, please contact us immediately at support@ecomoradigital.co.uk. We will try to update the address before dispatch, but changes cannot be guaranteed once fulfilment has begun or the order has been shipped.

Delayed or Lost Orders

If your order has not arrived within the expected delivery period, please check the tracking information first.

If tracking has not updated for an extended period or you believe your package may be lost, contact us at support@ecomoradigital.co.uk. We will assist you in investigating the shipment with the relevant fulfilment or delivery partner.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible and provide your order number along with photographs of the item and packaging where appropriate.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer rights.

Customs & Import Charges

Orders dispatched and delivered entirely within the United Kingdom from a UK warehouse would not normally be subject to import charges.

Where a product is fulfilled internationally due to availability or other fulfilment requirements, customs duties, taxes, or import charges may apply depending on the destination and applicable regulations.

Digital Products

Digital products are delivered electronically and do not require physical shipping. Delivery or download instructions will be provided with the relevant digital product or following successful payment.